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Identity Theft

New NCUA Videos Educate Consumers on Frauds, Scams and Cyber Threats

Educated Credit Union Members Play Important Role in Cyber Security

ALEXANDRIA, Va. (Jan. 7, 2015) – Credit unions have a new resource to educate their members about frauds, scams and cyber threats with the release today by the National Credit Union Administration of a two-part video on how to recognize, avoid and report cyber fraud.

“We all must contribute to protecting the broader credit union system,” NCUA Board Chairman Debbie Matz said. “Ongoing member education on topics such as detecting, avoiding and preventing fraud not only protects a credit union’s reputation, but it also helps members maintain their financial well-being. I encourage all credit unions to use these new videos when educating their members about protecting their finances and fighting cybercrime.”

Available on the NCUA’s YouTube channel, the videos are part of NCUA’s Consumer Report series developed by the Office of Consumer Protection.

ATM Skimming

Criminal Groups are using ATM Skimmers to withdrawal money from member’s accounts. The skimmer allows them to read the debit card and PIN for accounts. These devices snap into place without adhesives or magnets and are of superb quality.   

These groups NEVER leave their devices unattended. They arrive on foot and then monitor from nearby vehicles parked in an adjacent parking lot. If a device is discovered do not leave the device or attract attention. Contact law enforcement as discreetly as possible. The suspects will remove the devices as soon as you leave them unattended. 


Lost/Stolen Debit Cards 1-800-472-3272   Lost/Stolen Credit Cards 1-800-822-8968

Phishers Use Fake Caller ID Numbers
In a new phishing scam, con artists are using phony caller ID numbers to solicit personal information and money. The "spoofers" are able to convince victims that they're receiving a call from a bank, credit union or credit card company.  The scammers use this technique to acquire sensitive personal and financial information, or even money, from their victims. 

Protect yourself by following these steps:

  • Do not assume that the information displayed on your phone, regarding who the caller is, is accurate. It can easily be spoofed.
  • Never give out personal or financial information over the telephone unless you know EXACTLY whom you're dealing with.
  • If you have doubts about who's on the phone, call back the number of record at your financial institution or credit card company.

Vishing is when a caller uses an automated dialing system. The voice system may use phrases such as, “Please contact us immediately about the closing of your account.” The caller will try to trick you in to calling a toll-free number. But that number belongs to a thief, who will collect the financial information you will be asked to enter on your phone’s keypad, like your 16-digit card number.


Take measures to protect your sensitive information:


·         Never give personal or financial account information over the telephone if you did not initiate the contact—even if the caller has some of your personal information. Simply hang up.

·         Be suspicious of any e-mail that’s short or harsh in tone or contains grammatical errors. Delete it immediately.

·         Be suspicious of any phone or e-mail contact that does not use your first and last name.

·         Be cautious when asked to enter information into automated phone prompts.

·         Avoid clicking on links from unsolicited e-mails.

·         Never dial an unfamiliar return phone number received from an e-mail or phone call regarding any financial matter. Check your financial institution’s phone number listed on your account statement or back of your credit card.

·         Report suspected fraudulent calls or e-mails to the Federal Trade Commission at www.consumer.gov/idtheft. Forward phishing e-mails to the Anti-Phishing Working Group at reportphishing@antiphishing.org.

:: Electronic mail is not secure, and confidential or personal information should not be communicated in this manner ::


If you think you’ve been caught in a phishing or vishing scam, contact your financial institution immediately





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